Terms of use and sale

01

Purpose and acceptance

These terms govern access to the site, the use of learning tracks and premium services, and the delivery of services to companies.

Creating an account means accepting these terms. They may change: any substantial modification is announced to existing accounts before it takes effect, and refusing it leaves the option to cancel free of charge.

02

User account

The account is personal. Credentials are not to be shared, and you are answerable for actions taken from your account until you report it compromised.

The information provided must be accurate. An account may be suspended in case of clearly fraudulent use: bulk creation, quota circumvention, resale of access or attempts at mass extraction of content.

03

Services provided

The platform brings together learning tracks, artificial intelligence services billed on usage, and services delivered to companies.

Course content and features evolve. A track may be updated while you are taking it: you then finish the version you started, and the new one applies from your next start.

04

Vena Tokens

Vena Tokens are an internal unit for counting artificial intelligence usage. They are neither a currency, nor a means of payment, nor electronic money; they are not convertible into euros, cannot be transferred between accounts, and give access to the services of this platform only.

These stipulations describe the nature of the counting unit: they do not limit the rights the law grants you. In particular, they do not stand in the way of your right of withdrawal, of your right to a refund where the service was not supplied or was supplied non-conformingly, or of the legal guarantee of conformity applicable to digital content.

The cost of a request depends on the model class used and on the length of the texts exchanged. The estimated cost is shown before sending; the amount actually deducted is that of the tokens actually produced, including when an answer is interrupted.

Three distinct periods coexist, and they are not the same thing. The monthly quota included in a plan does not roll over from one period to the next. Vena Tokens bought as a top-up stay valid for twelve months from the date of purchase. Vena Tokens earned by completing courses stay valid for ninety days from the date they are credited.

The validity period of a top-up is the one stated to you at the time of purchase, and it does not change afterwards. A later change to these terms can never shorten the validity of Vena Tokens already bought: it applies only to purchases made after it takes effect.

05

Subscription, price and cancellation

Premium plan prices are shown inclusive of tax for consumers. The subscription renews automatically at each period until cancelled.

A period lasts one month, from the subscription date to the same date the following month. The yearly plan is paid in a single instalment, at the price of ten months, and covers twelve consecutive months. On the anniversary date, the next charge falls due and a new one-year commitment begins.

Cancellation is done from your personal space, with no fee and no justification, and takes effect at the end of the period already paid for. An upgrade takes effect immediately with a prorated adjustment; a downgrade at the next renewal.

Right of withdrawal: if you are a consumer, you have fourteen days from sign-up to withdraw, without having to give a reason and without penalty. This right is exercised online, free of charge, from your personal space: the form identifies the contract concerned, asks you to confirm, and sends you a dated acknowledgement. It is distinct from cancelling the subscription, which has its own button and its own effects.

Immediate performance: if you ask for the service to start before those fourteen days have elapsed, that request is collected through a separate, unticked checkbox, and it is timestamped. You keep your right of withdrawal; you simply remain liable for the part of the service already performed on the date you exercise it. Without that request, access opens once the period has elapsed.

A withdrawal request is recorded, timestamped and handled by our team, who reply to you in writing. Any refund is made using the same means of payment as the one used for the order.

06

Services for companies

Audit, automation, development and training services are not sold online: they are quoted, and the quote becomes contractual once accepted.

The quote states the scope, deliverables, schedule and payment terms. Contractual documents and deliverables are kept for the periods stated in the privacy policy.

07

Content produced by artificial intelligence

Model answers are generated automatically and may be inaccurate, incomplete or out of date. They must be reviewed before any professional use, and do not replace the opinion of a qualified professional.

You remain responsible for how you use the content obtained, in particular for its distribution, its accuracy and respect for third-party rights.

08

Your content

The texts you enter — questions, exercises, documents provided for a service — remain yours. They are used to deliver the service you asked for, and for nothing else.

The content of your conversations is never copied into a billing ledger, an audit trail or an error message. The no-training settings agreed with model providers will be stated here once those providers are contracted: [TO BE COMPLETED].

09

Governing law and disputes

These terms are governed by French law.

In case of a dispute, a written claim sent to hello@venalabs.com is the first step. A consumer may then refer the matter free of charge to a consumer mediator: [TO BE COMPLETED: mediator to be appointed]. Failing agreement, the competent courts are those designated by ordinary law.